At Zo Publishing, we are committed to providing our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we are here to help.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • A receipt or proof of purchase is required to process the return.

Non-returnable items:

  • Gift cards
  • Downloadable software products

Refunds

Refund Process:

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

Exchange Policy:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email].

Shipping

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Times:

  • Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, contact us at [your contact email or phone number].